By Paul Johnson

893 words. Abstract: All new sales hires are chosen for their talent and expected to succeed, yet the frustration as to why some fail to produce goes on and on. Before you have to cut more underperformers loose, consider the potential impact of sales operations.

Some salespeople do well in your organization, and some don’t. Why the difference? The more important question may be what can you do about the ones who are limping along? Could Sales Operations make a difference?

Not just sales managers, but all company executives want a smooth running sales operation. When revenue is unpredictable and fluctuates from month to month, management is hard for everybody. Frustration, poor decisions, finger-pointing, and waste are often the result. With steady sales, operations gains productivity and efficiency. The whole company gains stability, growth, and profits.

An Important Meating
In departments other than sales, operations are often process-driven and focused. The result is lean and efficient production. I was struck by the power of strong operations during a ride-along with a sales rep.

We arrived for our early afternoon appointment at a meat packing plant near Green Bay Wisconsin. As we pulled past the gate and approached the visitor parking area, we passed a long line of semi trucks hauling cattle up to the loading docks. A few semis passed us going in the other direction, pulling their empty trailers out through the gate.

Once inside, we met with the controller. As he began describing their operation, he casually mentioned “We process 2,800 head a day.” I didn’t hear what he said for the next several minutes because I was doing math. 2,800 a day… that’s about 115 cattle “processed” each hour. That seemed like a really big number to me. And tons of work — literally. They must have developed great processes for each employee in the back to use. And the director of operations would make sure each production employee used the SAME process. That’s where their productivity, efficiency and profits come from.

Divide and Conquer
I didn’t get to see what went on back there, but I’m pretty sure no one employee did everything. In other words, there was a team of people, each with different roles, who did specific parts of the process from the time the cattle arrived at the loading dock until the time the “finished goods” were loaded into refrigeration trucks at the other side of the building. A process is involved, but no one person handles every part of the process.

The concept of a process for selling is nothing new. However, it may be a mistake to expect the salesperson to handle every part of the sales process.

Many companies expect to hire the Swiss Army knife salesperson who can find the lead, respond to the RFP, create the presentation, do the demonstration, close the sale, and train the customer on use of the product. Sales Operations enables selling to be treated more like a multi-part production operation, where one person — the salesperson — is not expected to do three or more jobs. Instead, Sales Operations supports many functions of the selling process so that salespeople they can focus on what they do best: manage customer interactions.

Avoiding Sales Productivity Killers
It’s the distractions and job corruption that kill sales productivity. For example, new products are often released to the salespeople with the requisite brochures and spec sheets and some training from the product manager. From there, each salesperson is often left to figure out how to succeed in selling it. If you have 50 salespeople, there may be 50 different approaches taken in the field. Some of these approaches will succeed, and others will fail.

We were launching a powerful and complex ERP software system that would enable our customers to better run their businesses. Before turning the product over to the salespeople, we asked ourselves, “How can we make this product…

• easy to present,
• simple to understand,
• memorable for customers
• and compelling to buy?”

We developed a day-in-the-life scenario of how a business would use this software in their daily operation, and wrote a storyline that was brought to life through demonstration of the software. This would make it easy for buyers to understand how our software would help them solve their real-world problems. To make the presentation even more memorable, we grouped the software’s capabilities into seven primary functions and created a visual icon for each. After this approach was prototyped by the Sales Operations Group and proven to convert customers, it was rolled out to the Sales team.

As a result, this winning demo format was easy for the salespeople to learn and deliver in a powerful, memorable and compelling way. More importantly, it was easy for buyers to understand and remember why our software stood head and shoulders above our competition. Instead of each salesperson having to come up with their own presentation formula, the results of the work of a few in Sales Operations was multiplied across the entire sales department.

The Surgical Suggestion
If you have talented salespeople that fail to produce, they may not be broken. It’s more likely that you’re just asking them to do too many things. Consider how top talent in other arenas has support:

• Musicians have roadies
• Race car drivers have pit crews
• Doctors have nurses

If you’re looking for more consistent and efficient production from your salespeople, cut away some of their duties and hand them over to a Sales Operations group. Even your top talent will be more productive if they don’t have to go it alone.

© 2010 Paul Johnson. All rights reserved.

About The Author:
Paul Johnson is an award-winning sales manager who explains the six competencies of the sales operations manager at http://salesoperations.us. He has gotten great results for some big players like Siebel Systems (Oracle), ADP and Akzo Nobel and works with medium to large corporate sales teams.

Note: This article is available for reprint at no charge. We only ask that you include our copyright notice in your reprint, along with the About the Author information we provide at the end of the article.

A Question for your Comments: When did dividing a project or process into separate components cause everyone to be more productive?

Posted: under Gaining Commitment (Sales).
Tags: articles, author, breakthrough, business growth, consultative selling, demonstration, leadership, management, manager, paul johnson, performance improvement, process, productivity, results, sales, sales operations, sales team, selling, success, trouble breaker

Comments (1) Feb 01 2010

By Paul Johnson

1,085 words. Abstract: Billy Mays is dead, but his simple selling system lives on. Employ the single difference that made this pitchman a millionaire.

The late Billy Mays could teach us all a few things about selling. We saw him on TV infomercials selling OxiClean, Mighty Putty, the Awesome Auger, and more. Billy Mays made millions of dollars because he understood how to Bally the Tip, Nod Them In, the importance of The Turn, and the Chill-Down. Do you?

Billy Mays was proud to call himself a pitchman. He understood who bought his products, and why. Vince Offer is another well-known pitchman, and he’s cleaning up selling his ShamWow chamois cloths. These pitchmen are truly celebrity salesmen, known on sight and, often, by just the sounds of their voices. While we may consider them corny, pushy hucksters whose style we would never want to duplicate, most of us would be happy to duplicate their results, at least where dollar signs are involved.

Uncommonly Simple
Their simple selling system can help us all sell more products, more services, and even more of our ideas. Most salespeople are much less effective than these celebrity salesmen. These pitchmen sell more, and they sell faster. You’ll never reach celebrity salesman (or saleswoman) status unless you’re prepared to do one thing.

Sales people think preparation means learning all about the product. They think preparation means learning the sales process inside and out. They think it means doing research on their prospect, and choosing in advance what questions they want to ask. While celebrity salesmen do all these things, too, they do one more thing; they prepare to lead.

Billy Mays learned on the Atlantic City Boardwalk that buyers want to be lead. From the moment pitchmen like Billy Mays open their mouths, they make sure you understand he’s talking to YOU, that he understands the problems you have and, most importantly, he has the perfect solution. When you feel like you are understood, you place more confidence in the salesperson, and you are more willing to trust them to lead you to a successful conclusion, which we call the sale.

Whether it’s firing a flaming fastball or performing the perfect pirouette, professionals execute the seemingly simple with ease. Celebrity salesmen like Vince Offer use a simple system to sell, and they make it look easy. I encourage you to try their simple system, but don’t be surprised if you find it hard to do it well.

1. Bally the Tip
Bally means gather, and Tip refers to a crowd or audience, so Bally the Tip means gather the crowd. Why did Billy Mays seem like he was shouting at you? To get your attention and create a sense of urgency so that you would turn away from whatever it was you were doing. But volume is not enough. That first sentence has got to draw you in, much like the headline on the front page of a newspaper. It’s got to relate to you on a personal level so you want to hear what comes next.

To maintain the Tip, a pitchman has to create interest. He does this with ease because he understands who the customers for his product are so very well that he makes you feel like he’s speaking directly to you. “Have you ever tried to remove ugly mildew stains from your shower walls, only to give up in frustration many wasted hours later?” He understands your pain, and you pray that he brings relief.

2. Nod Them In
When the pitchman asks a question like the one above, he expects to see people nodding their heads. He asks still more questions that hit the crowd right where they live. The frequency and intensity of the nodding rises, and the crowd draws closer to him. Each question not only improves the pitchman’s credibility, but also intensifies desire for the solution.

Often two other techniques are used to heighten desire. Creating a sense of scarcity creates a sense of urgency. Wouldn’t it be terrible if your hesitancy to buy forced you to leave with your problem unsolved and your needs unfulfilled? You better buy NOW before they run out! There’s no time to “think it over.”

The second technique is to use testimonials. If other people are obviously having success with the product, it stands to reason you will, too. Then the herd mentality will take over and a feeding frenzy can begin.

3. The Turn
Now it’s time to ask the Tip for their money. Celebrity salesmen make it clear what they’re selling, but the Tip does not want the product. What they want is to be lead by the pitchman to the answer, and the pitchman reveals the minor investment for the perfect solution. But wait. . .  there’s more! Bonuses push the perceived value even higher, and people are now waiving $20 bills in the air and yelling, “Do ME, do ME!”

4. The Chill-Down
It’s time for action. The celebrity salesman has asked for the order, and it’s time to clean up. The Chill-Down is about completing transactions and fulfilling orders as fast and cleanly as possible so nobody leaves empty handed. Everybody goes away excited and happy, and the celebrity salesman is ready to do it again.

But wait… there’s more! If you’d like to take a deeper dive and learn more about the world of pitchmen like Billy Mays, you’ll enjoy listening to this podcast and related transcript titled, “Pitch Perfect”.

Get the Lead Out
Professional pitchmen make it look easy, but they’ve already worked hard to do the research on the market and craft their presentation into a light, tight, efficient package. Then they test it, tweak it, and deliver it over and over, reworking it to get the dead weight out until the results more than justify their investment in preparation. Celebrity salesmen can make more sales in 10 minutes than most salespeople make all week.

Don’t make the mistake of assuming that your customer wants to lead during the buy/sell interchange. In reality, most buyers want to be led to a solution with speed, ease and confidence. To join the ranks of celebrity salesmen, you’ll need to assume the customer wants to be led unless they clearly indicate otherwise.

While you may never be hawking products on TV or the Atlantic City Boardwalk, there’s no reason you can’t learn from professional pitchmen and become a celebrity salesman (or saleswoman) within your industry. When that happens, I’m sure you’ll be happy to clean up.

© 2009 Paul Johnson. All rights reserved.

About The Author:
Paul Johnson of Shortcuts to Results LLC collects business shortcuts and shows people how to find and apply them for performance improvement at http://ShortcutsToResults.com. Learn how to become a niche marketing expert at http://NicheExpert.com.

Note: This article is available for reprint at no charge. We only ask that you include our copyright notice in your reprint, along with the About the Author information we provide at the end of the article.

A Question for your Comments: When have you witnessed an amazing performance by a professional pitchman or pitchwoman, and what made it amazing?

Posted: under Gaining Commitment (Sales).
Tags: articles, author, bally the tip, billy mays, business, celebrity salesmen, chill-down, communication, creativity, design, infomercials, inspiration, marketing, nod them in, paul johnson, performance improvement, pitchman, pitchmen, productivity, results, sales, selling, shortcuts, strategy, success, trouble breaker, vince offer

Comments (0) Jul 01 2009

By Paul Johnson

758 words. Abstract: When your goal is to achieve more sales with a meager marketing budget in a tough selling environment, it may be time to consider marketing that sucks.

Don’t get me wrong. I’m not advocating bad marketing as a way to conserve budget dollars. Good marketing — really good marketing — could be marketing that sucks. Try this and you may find yourself enjoying more sales for less marketing investment.

One Recession Create Two Problems
Attracting customers is the quest of marketing, always seeking more efficient methods that lower cost per lead and ultimately cost of customer acquisition. This becomes even more challenging in a down economy for two reasons: buyers may be fewer and more finicky, and marketing budgets often remain stagnant or are reduced.

Managing this double-headed challenge means you can’t afford to stick with the strategies that worked for you in the good times. Here’s a strategy that may not only keep you in business, but enable you to enjoy higher revenues and profits despite the recession.

A Free Lunch
This sophisticated marketing strategy is really pretty simple. In fact, the inspiration comes from a stupid fish. The remora has the ability to attach itself to larger fish using a suction organ on its back just behind its head. Not only does the remora get a free ride, but it also enjoys all the food it can eat.

Spearfish Remora

Imagine yourself strapped to the underside of a shark when the shark decides it’s time to eat. The shark hunts down and kills its fish dinner, shredding and tearing it apart in the process. The water around the shark is now a cloud of tiny chunks of what was a healthy mackerel just a few moments ago. The pieces that are too small for the shark allow you to easily get your fill for dinner. All you need to do is open your mouth as the shark swims through the cloud of mackerel.

Shark with remora attached to its underside

Drive-By Marketing
The remora eats well because it has a strategy that sucks. Perhaps something similar could work for you. A great example of this strategy in action is found at the Beef Jerky Outlet. When I interviewed niche marketer and owner Rick Jones for The Great Brand Rush blog, he was very clear about the most important factor affecting success of his stores.

As the store name implies, they sell different kinds of jerky, indeed a tightly focused niche within the retail food business. After all, we don’t commonly run to the store to pick up bread, milk and jerky. He understands that his target customers are primarily male outdoorsmen who are looking for portable protein snacks that won’t spoil. Rick knows that the road to success is literally the road leading to a Bass Pro Shop. Location is critical to simple and inexpensive marketing.

The Beef Jerky Outlet marketing plan is rather simple; let people who are headed to the Bass Pro Shop know there’s a Beef Jerky Outlet on the way. When I interviewed Rick, he didn’t even have a website. He relies primarily on roadside signage, including a billboard along the interstate. In fact, that’s how I first discovered the Beef Jerky Outlet.

Bass Pro Shops is really doing all the marketing work for him. They spend millions every year on advertising and brand building. They send out fliers in newspapers, maintain sophisticated websites, and engage customers with promotions and loyalty programs that keep them coming to their store. All the Beef Jerky Outlet needs are the proverbial crumbs from the Bass Pro Shop’s table to run a profitable operation.

Be the Fries
To make this strategy work for you, think about what big fish (or whale) do you “go with.” For example, people go into burger joints for the burgers, yet billions of potatoes are consumed as a byproduct. French fries are the remora, but without the fishy taste.

Maybe you won’t find it practical to change your physical location to get near the big whale that can keep you well fed, but you can change the location of your advertising. Structure your advertising approach to put you along the path to the big fish so that prospects will naturally choose to include you as part of their purchase decision. You may even want to approach these larger firms about an alliance. However, make sure you can offer plenty of benefits from your end to justify the alliance, or else your potential partner will think you’re taking them for a sucker.

Drastic changes in the economic climate demand that your rethink your marketing strategy. You can’t afford to stop marketing, and you can’t afford bad marketing, though perhaps you’ll find you can easily afford marketing that sucks.

© 2009 Paul Johnson. All rights reserved.

About The Author:
Paul Johnson of Shortcuts to Results LLC collects business shortcuts and shows people how to find and apply them for performance improvement at http://ShortcutsToResults.com. Check out the interview with niche marketing expert Rick Jones at http://NicheExpert.com.

Note: This article is available for reprint at no charge. We only ask that you include our copyright notice in your reprint, along with the About the Author information we provide at the end of the article.

A Question for your Comments: What companies have you observed playing the role of the remora?

Posted: under Creating Curiosity (Marketing).
Tags: articles, branding, business, conserve budget, creativity, lead generation, marketing strategy, niche marketing, paul johnson, performance improvement, recession strategy, sales, shortcuts, strategy, trouble breaker

Comments (0) Mar 02 2009